Questions, answered
What event teams ask us.
Have a different setup in mind? Tell us about it in your demo request.
Who is MementoFlow for?+
MementoFlow is designed for professional event photographers and event teams who select, sell and produce photographs while an event is still in progress.
Does it need an internet connection at the venue?+
The core event workflow does not. Your Sales Clients connect to your own event server over a local network, so browsing, orders, photo printing and thermal receipts can keep moving without venue internet. Online Connect features need internet access; queued digital transfers and email requests wait until their services are reachable.
How does the Capture Station bring photographs into MementoFlow?+
Connect a compatible camera to the Capture Station, scan the album QR and carry on shooting as normal. Each photograph is saved safely and sent to MementoFlow automatically. If the event network drops out, the station keeps working and sends the photographs when the connection returns. You can also move completed sessions by USB when needed. We’ll confirm your camera is compatible as part of your setup.
Can customers choose photographs themselves?+
At the event, your team guides the selection while customers review favourites, products and totals on their own display. With Online Connect and a configured hosted gallery, customers can also browse and order online.
Which products can it support?+
Build a catalogue around the products you already sell, including standard prints, multi-print bundles, sheet layouts and framed products. Your team works from the same approved product choices at every Sales Client.
What happens if a connection or print job is interrupted?+
Your work is saved, so you can pick up where you left off. MementoFlow also asks your team to check an interrupted print job before anything is printed again, helping to prevent missed or duplicate orders.
How is a licence priced?+
Choose how many Sales Clients you need and a term of 1, 3, 6 or 12 months. Capture Clients are £30 each as a one-off charge, and optional Online Connect is charged monthly for the same licence term. The online add-on is £15, £40 or £90 per month for the 4-, 8- or 20-client band. All prices shown exclude VAT.
What equipment will we need?+
The Application Server and Sales Clients run on Windows 11 PCs connected to your local event network. Capture Station runs on a 64-bit Raspberry Pi with a compatible USB-connected camera. A second display lets customers review their choices. Bring your preferred cameras, printers and product sizes to the demo discussion so we can agree and test a suitable setup. Hardware is not included in the software licence prices.
Does MementoFlow take payments at the event?+
MementoFlow shows your product prices, GBP totals and VAT, and can print customer receipts. Keep using your chosen till or payment service for taking counter payments; the Sales Client does not process card payments. Online checkout depends on the configured hosted portal and its payment service.
How do we get started after a demo?+
Build your licence request, then we review it and issue an invoice from Pipe IT Consultancy Limited. Once payment is recorded, download the software from the customer portal, install the Application Server and use its Server ID to generate your licence key. The portal includes a getting-started guide for installing the key and connecting your Sales and Capture Clients.
What is Online Connect?+
Online Connect is the new name for the Online Gallery add-on. It bundles the internet-powered features: gallery publishing, online orders, collection and delivery options, digital-photo delivery and email receipts. A compatible hosted portal and delivery services must be configured and checked first. Ask us about availability and setup; the add-on is not an automatically provisioned website or a promise of instant delivery.